Frequently Asked Questions

🛒 Ordering & Parts

How do I know if a part fits my bike or machine?
If you're unsure about fitment, reach out to us before ordering! We specialize in dirt bikes, pit bikes, ATVs, side-by-sides (SxS), Sea-Doos, and powersports of all kinds — we're happy to help you find the right part. Contact us through our Contact page or send us a message on Instagram or Facebook.

What types of machines do you carry parts for?
We cover a wide range of powersports including dirt bikes, pit bikes, ATVs, side-by-sides (SxS/UTVs), and Sea-Doos. Our catalog includes our extensive Keyster carburetor rebuild kit lineup, Broke Moto accessories, Elka Suspension components, and our own Duff Moto MFG hard parts — with more products being added all the time.

What if I can't find the part I need on your website?
Don't give up! We work with a large network of distributors and can source almost any part you can think of. If we can't get it — we can often build it. Seriously. Reach out and let us know what you're looking for and we'll make it happen.

Can you source rare or hard-to-find parts?
That's kind of our thing. Between our distributor network and our in-house fabrication capabilities, we can track down or manufacture parts that other shops simply can't get. Contact us with the details and we'll get to work.

Do you sell used parts?
Yes! We carry used motorsports parts. Availability changes frequently, so contact us directly to ask about specific items.

🚚 Shipping

Where do you ship?
We ship across Canada and internationally. Shipping rates are calculated at checkout based on your location and order size.

How long will my order take to arrive?
Most orders are processed and shipped within 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.

Do you offer local pickup?
Yes! If you're local to us, you may be able to arrange pickup. Contact us to make arrangements before placing your order.

How do I track my order?
Once your order ships, you'll receive a tracking number by email. If you have any issues, don't hesitate to reach out.

🔧 Shop Services

What shop services do you offer?
We offer a range of professional mechanical services for dirt bikes, ATVs, SxS, Sea-Doos, and more, including:

• Brake work
• Wheel building
• Engine rebuilds
• Custom fabrication
• And more — with additional services being added regularly!

Check out our Shop Services page for the full list, or contact us to discuss your project.

Can you fabricate custom parts?
Yes! If a part doesn't exist or can't be sourced, we have the capability to build it in-house. Get in touch to discuss your project and we'll figure out the best solution.

How do I book a service?
Get in touch with us through our Contact page or reach out on social media to discuss your needs and schedule a time.

What's the turnaround time for shop work?
Turnaround times vary depending on the job and our current workload. Contact us for an estimate — we'll always be upfront about timing.

💳 Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout including Shop Pay for a faster checkout experience.

Is it safe to pay on your website?
Yes — our store is powered by Shopify, one of the most trusted e-commerce platforms in the world. All transactions are encrypted and secure.

🔄 Returns & Refunds

What is your return policy?
Please review our full Refund Policy for details. If you have a problem with your order, contact us and we'll work to make it right.

What if I received the wrong item or my order is damaged?
Contact us right away and we'll sort it out. We stand behind what we sell.

📬 Contact & Support

How do I get in touch with you?
You can reach us through our Contact page, or find us on Instagram and Facebook. We're a small shop so response times may vary, but we always get back to you.

Where are you located?
We're a Canadian motorsports shop. For our exact location and hours, visit our Meet the Team page or get in touch directly.