Shipping policy

Shipping Policy — Duff Moto MFG

We ship from our shop and through selected suppliers. Shipping rates depend on the products in your order and the destination. The sections below explain our general rates and the separate terms for Camso snowmobile tracks and shop services. All rates stated here are in Canadian dollars (CAD); checkout may display a converted amount in your selected currency.

Camso Snowmobile Tracks

Camso track shipping — Canada: Free standard residential shipping.

United States: C$150 flat-rate shipping. Import duties, tariffs, taxes, brokerage and customs-clearance fees are not included and are payable by the customer directly to the carrier or its customs broker.

Other destinations: Contact info@duffmotomfg.com before ordering for shipping options. See our shipping policy for further details.

For our PowLifter 310, Challenger 300LX and Challenger Extreme Saw-Tooth listings, expected dispatch is within 1–3 business days. We will contact you if availability or timing is different. Dispatch estimates do not include carrier transit time.

Camso rates replace the general product shipping rates below for the track shipment.

General Products, Including Keyster and Duff Moto Hats

Keyster products retain their existing shipping settings. Our locally supplied Duff Moto hats, beanies and toques ship from our shop and use the general shipping profile. Current standard rates are:

• Canada: A free standard shipping option is available for qualifying orders of C$200 or more. Standard shipping is C$18 for orders below that threshold.
• United States: Standard shipping is C$35. A free standard shipping option is available for qualifying orders of C$208 or more.

Shipping eligibility is calculated at checkout using the applicable cart-value and shipping-profile rules. For mixed carts, shipping charges from separate profiles may be combined. Free shipping for a Camso track does not override the shipping rules for other products or services in the same order.

Processing and Delivery Times

Unless a product listing or the Camso section above states otherwise, most orders are processed and shipped within 3–5 business days. Items sourced through distributors may take up to 2 weeks. Special-order parts can require additional processing time; we will keep you updated.

Carrier transit time is additional and depends on the destination and shipping method. Estimates are not guaranteed arrival dates. Shop-service completion times are discussed separately and are not covered by these product dispatch estimates. If you need an order for a particular date, contact us before ordering.

Other International Destinations

Shipping is available only where a rate is offered at checkout or arrangements have been confirmed with us. For Australia or other destinations without a checkout rate, contact info@duffmotomfg.com before ordering for available shipping options and pricing.

Import Duties and Carrier Fees

Where duties and import charges are not collected at checkout, customers are responsible for applicable duties, tariffs, import taxes, brokerage and customs-clearance fees charged by the carrier or its customs broker. These charges are separate from our shipping rates. The Camso C$150 U.S. shipping rate excludes those charges.

PO Boxes and Delivery Address Checks

PO box shipments must use a compatible carrier service. General product orders can ship to PO boxes through Canada Post where available. Contact us before ordering a Camso track for a PO box or an address requiring special delivery arrangements.

Shop Services and Mail-In Work

Customers are responsible for arranging and paying for inbound shipping of their parts or components to our shop. Return shipping is charged as shown on the service listing, quote or checkout. For the carburetor rebuild service shipping profile, current return-shipping charges range from C$30 to C$60 according to shipment weight. Confirm your service and shipping arrangements before sending parts.

Restricted, Oversized or Heavy Items

Aerosols, flammable liquids and some chemicals are subject to carrier restrictions. Other oversized or heavy products may require special shipping arrangements. We will contact you to discuss available options when needed. For Camso tracks, use the specific shipping terms above.

Backordered or Unavailable Items

If an ordered item is unavailable or backordered, we will contact you to discuss waiting for the item, an alternative product or cancelling the affected item for a full refund.

Lost or Stolen Packages

If tracking shows a delivery problem or your package appears lost, contact info@duffmotomfg.com with your order number and tracking details so we can help investigate with the carrier. For damaged deliveries, retain the packaging and take photos to help document the issue.

Contact Duff Moto

Questions about your order, address or shipping options? Email info@duffmotomfg.com or call (403) 909-0321.